Whitepaper

Social media and networking tools, popularly known as Web 2.0 technologies, are rapidly transforming user ex- pectations of enterprise systems. Many organizations are in- vesting in these new tools to cultivate a modern user experi- ence in an “Enterprise 2.0” environment that unlocks the full potential of traditional IT systems and fosters collaboration in key business processes. […]

As a system-of-engagement, individuals can collaborate, network, drive decisions and update data, both in the focused pursuit of business objectives as well as in the serendipitous discovery of information and expertise. […]

Seit Beginn der IT warten Anwender auf Programmierer, um die gebrauchten Applikationen zu entwickeln – üblicherweise werden diese durch Zusammensuchen unterschiedlichster Ressourcen erstellt. […]

Web 2.0 and social technologies have already transformed the ways customers, employees, partners, and suppliers communicate and stay informed. Forward-thinking organizations today need the necessary technology and infrastructure to help them advance to the next level and integrate social activities with business applications to deliver an unprecedented level of organizational awareness. […]

In this paper, CITO Research explains the challenges of contemporary web manage- ment for enterprises and the business importance of web experience management as the basis of an integrated online strategy. This concept is vital for executives who are concerned about the strategic direction of their companies and who seek to provide an experience that will drive competitive success. […]

Customer expectations for online interactions have increased dramatically. When individuals go to an organization’s website, they expect that the organization understands who they are and what their touch points with the organization have been. […]