For our ITIL 4 Foundation Plus training it is useful but not needed to have an understanding of IT and/or IT service management.
The training has been set up so that it is interesting for both starters with no previous as well as experienced experts.
ITIL 4 enables your organisation to use best practices around service management while implementing the latest concepts in IT and also answering crucial questions, like:
o we create value for the customer and for the IT?
is the role of IT and IT services in a business strategy? Which role should it be?
an we support our organisation on their way to digital transformation?
o I link – if I want to – service management with new methods of working like Lean, Agile, DevOps, etc.
These and many other interesting questions are clarified and answered in our ITIL 4 courses, where you will find that our trainers put a major emphasis on enhancing the theoretical knowledge with examples of practical application. This should allow you as a user of the method to have a better understanding of ITIL.
The course includes the ITIL 4 Foundation exam, a certificate which not only proves your knowledge but becomes the basis for any future advanced trainings in that area.
What is your benefit of booking an ITIL training with us?
ead trainer was and is actively involved in the development of ITIL 4.
ead trainer is Austria‘s first ITIL 4 Managing Professional.
ur trainers don‘t just present the theory of ITIL, but invest the time and effort to show you with a lot of examples from real live how practical application of ITIL runs successfully.
r courses you will learn a lot more than just the official syllabus, especially content that is useful for practical application.
articipants have a 100% exam pass rate.
ITIL®, PRINCE2®, PRINCE2® Agile, MSP® and MoR® are registered trademarks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The target groups for our ITIL 4 Foundation Plus training for IT Service Management are:
- People who want to have a basic understanding of the ITIL Framework and want to learn how the improvements in quality of Service Management can help an organisation.
- People who work for an organisation that has already introduced ITIL and customized it or are about to introduce it.
- People who want to learn and understand the vocabulary and the processes needed to work together with an IT department or IT suppliers.
Also:
- All IT professionals,
- Business managers and
- Responsible roles for business processes, as well as,
- All IT employees
- The basics of service management
- The four dimensions of service management
- The ITIL Service Value System
- The Guiding Principles
- The Service Value Chain
- ITIL Practices and their application in real live
- Continual Improvement as a service provider
https://www.etc.at/seminare/ILFN4en